FAQ's
We are a UK based company, but we ship to most countries worldwide!
We aim to update our collections twice a year to ensure our style is always on trend. Therefore, we rarely restock any old collections after they have been in the end of collection sale.
However, in most cases, you will find a very similar item in each of our new collections.
Yes we do! Click Here for more info.
Order Information
We strive to process all orders as quickly as possible from our UK warehouse. Please note that during peak dispatch times delivery timeframes may be extended.
As all garments are custom-made, please allow up to 14 working days for your delivery to be dispatched. We aim for orders to be dispatched faster than this allocated time period but please allow the 14 days before contacting us regarding your order being dispatched. Delivery time starts once order is dispatched & tracking is sent via email.
Unfortunately we can't make changes to your order after it has been placed. Our warehouse are so quick to process and dispatch orders that sadly we cannot update delivery addresses or items included in the order.
Orders placed using our standard delivery service are sent out via Royal Mail Signed For Tracked. This usually takes around 3-5 days as a guide. We recommend to allow at least 7 working days as there can occasionally be delays in the post.
We also recommend to check at your local Royal Mail depot and with your neighbours as the parcel will be too large for a letterbox.
If after this time it has still not arrived, please contact us.
Orders to destinations outside the UK will normally be delivered within 7-10 working days from dispatch. Once we have dispatched your order, a tracking number for international orders will always be provided in your shipment email. We recommend to check this tracking information in the first instance to locate your parcel.
We post via Royal Mail, who subsequently pass the parcel on to the local delivery company in the destination country. If you have missed your delivery, we recommend to contact your local delivery office with your tracking number to arrange either a re-delivery or collection of your parcel.
International orders are sometimes subject to an import customs fee which may be the reason for any delays in delivery. We cannot accept responsibility for any charges that may occur as a result of import customs fees.
If the customs fee is not paid, and subsequently a delay in the delivery of the order arises, White Label Print Shop cannot be held responsible. If the item is returned to us as a result of non-payment of customs fees, we will not refund original postage charges paid.
If an item is returned to us as a result of a missed delivery, non-collection, failure to pay a customs fee, or an incorrect delivery address supplied, we can arrange for it to be resent to you subject to additional postage fees.
Returns Information
Returns can be arranged:
- If your item is received damaged or not compliant with your standards please notify us within 7 working days of receiving your item.
- If your items are NOT damaged or faulty, but are the wrong size you may return it for a replacement or refund providing you contact us within 7 working days of receiving your item. Team Break withhold the right to charge to redelivery.
- All items being returned for exchange/refund must be done so in an unused and original condition. Items must also be in original packaging.
- All items being returned must contain a copy of the invoice for our records (can be found via the email used to order, if not contact us and we can help supply you with the invoice number).
- Please contact us prior to returning your item. All returns must be sent back tracked & signed for.
- *Please note no refunds or exchanges will be dispatched until we receive and inspect your returned goods.*
We hope you never need to return your items but please contact us if you are experiencing problems with any of the above and we will assist you.
Returning your item:
- All items being returned for exchange/refund must be done so in an unused and original condition. Items must also be in original packaging.
- All items being returned must contain a copy of the invoice for our records (can be found via the email used to order, if not contact us and we can help supply you with the invoice number).
- Please contact us prior to returning your item.
- *Please note no exchanges will be dispatched until we receive and inspect your returned goods.*
Upon receiving your returned items:
- Upon receiving your returned items we will inspect the goods and you will receive email confirmation.
- Once the items have been received we will then process your exchange/refund.
- Exchanged items will require postage to be paid before we can dispatch your item.
- All returns must be sent back tracked & signed for.
We hope you never need to return your items but please contact us if you are experiencing problems with any of the above and we will assist you.
Upon receiving your returned items:
- Upon receiving your returned items we will inspect the goods and you will receive email confirmation.
- Once the items have been received we will then process your exchange/refund.
- Exchanged items will require postage to be paid before we can dispatch your item.
- Refunds will be processed within 1-2 days. You will receive a full refund minus the postage charge (see invoice for breakdown of your order)
Returns can be arranged:
- If your item is received damaged or not compliant with your standards please notify us within 7 working days of receiving your item.
Returning your item:
- All items being returned for exchange/refund must be done so in an unused and original condition. Items must also be in original packaging.
- All items being returned must contain a copy of the invoice for our records (can be found via the email used to order, if not contact us and we can help supply you with the invoice number).
- Please contact us prior to returning your item.
- All returns must be sent back tracked & signed for.
- *Please note no refunds or exchanges will be dispatched until we receive and inspect your returned goods.*
We hope you never need to return your items but please contact us if you are experiencing problems with any of the above and we will assist you.